Shipping policy

Thank you for shopping with White Dragon Foods. Below is our detailed shipping policy to help you understand how and when your order will arrive.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive an email confirmation with tracking information once your order has shipped.

If we experience a high volume of orders or delays (e.g., weather, supply chain), we’ll notify you by email.

Shipping Rates & Delivery Times

We currently ship within [Insert Locations — e.g., United States, Canada, UK, Internationally].

Shipping times are estimates and may vary depending on your location and chosen shipping method.

International Shipping

We offer international shipping to select countries.
Please note:

• You are responsible for any customs duties, import taxes, or fees imposed by your local government.

• Delays may occur due to customs processing.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your order directly through the carrier's website or through your order confirmation email.

Incorrect Addresses or Delivery Issues

Please double-check your shipping address before placing your order.
We are not responsible for orders delayed, lost, or returned due to:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Unclaimed packages

If a package is returned to us, we will contact you to arrange reshipment. Additional shipping fees may apply.

Delays or Exceptions

We are not responsible for shipping delays due to:

• Weather conditions

• Carrier delays

• Customs issues (for international orders)

If your order hasn’t arrived within the expected time frame, contact us at support@whitedragonfoods.com and we’ll assist you promptly.

Contact Us

If you have any questions about shipping or need help tracking your package, contact us:

📧 Email: support@whitedragonfoods.com
🌐 Website: www.whitedragonfoods.com